At Hayes, we pride ourselves in providing the best technical support in the business. When you call us for tech support, you will get someone ready to assist you immediately. Below is a list of some the thing that we offer with Tech Support at Hayes Instrument

  • Field Support for equipment purchased at Hayes
  • Troubleshooting to help customers distinguish the source of the problem
  • Equipment configuration
  • Firmware upgrades and updates
  • Software installation and configuration
  • Software licensing
  • Ask us about training

Technical Support Team

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Vincent Brown

Technical Support Specialist [email protected]

With over 30 years in technical support, training, and software development you can be certain that Vincent will be able to help. He is the voice for technical support at Hayes. He also keeps Hayes Help up to date with all the information you might need for your instruments.

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Aaron Eads

Specialty Repair Technician [email protected]

Aaron specializes in Robotic and Conventional Total Stations, RC units, as well as many other instruments and accessories. He has a great background of over 4 years in the technical field. Aaron’s goal is to get your instruments back to you in a timely manner and in working order.

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Jeff Mason

GPS and Data Collector Repair Technician [email protected]

Jeff brings a wealth of knowledge and experience from his 20+ years in the electronics engineering field. Your GPS will be in good hands with Jeff! Give him a call today for all of your GPS repair needs.

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Steven Fortner

IT Director [email protected]