TECH SUPPORT and instrument training

Technical Support and Instrument Training

At Hayes, we pride ourselves in providing the best technical support and instrument training in the business. When you call us for tech support or instrument training, you will get someone live to assist you immediately. Below is a list of some of the things that we offer with Tech Support and Instrument Training at Hayes Instrument.

  • On Site, Virtual, or Hayes Offices Training
  • Training customized to you and your company
  • Field Support for equipment purchased at Hayes
  • Troubleshooting to help customers distinguish the source of the problem
  • Equipment configuration
  • Firmware upgrades and updates
  • Software installation and configuration
  • Software licensing

Technical Support Team and Training Team

Rob Lemoine L.S.I.T

Tech Support Speciialist/Trainer [email protected]

Aaron Eads

Specialty Repair Technician [email protected]

Aaron specializes in Robotic and Conventional Total Stations, RC units, as well as many other instruments and accessories. He has a great background of over 4 years in the technical field. Aaron’s goal is to get your instruments back to you in a timely manner and in working order.

Jeff Mason

GPS and Data Collector Repair Technician [email protected]

Jeff brings a wealth of knowledge and experience from his 20+ years in the electronics engineering field. Your GPS will be in good hands with Jeff! Give him a call today for all of your GPS repair needs.

Steven Fortner

IT Director [email protected]